Returns Policy and Terms and Conditions

Terms and Conditions

1. WHO WE ARE

This site is operated by Trail Explorers (weus or our). We are a sole trader company registered in England Wales whose registered office is Trail Explorers, MV1 The Vaults, Scarborough Public Market. YO11 1EU . Our VAT registration number is GB 298 8200 61 .

You may contact us by e-mailing us at info@trailexplorers.co.uk or writing to us at Trail Explorers, MV1 The Vaults, Scarborough Public Market. YO11 1EU . Notice of any formal matter under our terms must be given in accordance with clause 15.

2. PRIVACY AND COOKIES

We maintain a strict privacy policy in relation to the processing of personal data we collect about you, which may be found here. You consent to such processing and you warrant that all data provided by you is accurate.

This site also uses cookies. Information on them and how to disable them may be found in our cookie policy here.

3. PAYMENT SERVICES

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

·         Pay later.

·         Slice It.

Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

Returns Policy

If for some reason you are unhappy with your purchase then feel free to contact us and we will be happy to help, if you need to return a purchase then bellow is an overview of our refunds policy.

In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.

All safety equipment that is requested to be returned is subject to further checking due to the health and safety aspect of these products. We are no responsible for any damage to the product in the return shipping and if the product arrives damaged we are unable to offer exchange or refund.

Our returns address is as follows.

Returns Dept,

Trail Explorers,

MV1 The Vaults

Scarborough Public Market,

Scarborough.

YO11 1EU,

UK

Faulty Goods

Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.

But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you – whichever is later).

After the initial 30 days, you can’t demand a full refund in the first instance, but you still have the right to a repair or replacement

Summary

We offer you all of your rights under the Consumer Rights Act 2015 both in store and online.

When purchasing online this give you the right to cancel without giving a reason, within 14 days of the delivery. Unfortunately we are unable to refund or exchange custom ordered products and we are also unable to refund the cost of postage for the delivery or return of the item.

Services

The Consumer Rights Act 2015 states the following:

  • You can ask us to repeat or fix a service if it’s not
    carried out with reasonable care and skill, or get some
    money back if we can’t fix it.
  • If you haven’t agreed a price beforehand, what you’re
    asked to pay must be reasonable.
  • If you haven’t agreed a time beforehand, it must be
    carried out within a reasonable time.

As such all cycle servicing will be subject to these rights and upon booking your cycle in for servicing we will need a few extra minutes to go through some paperwork to make sure we fully understand your expectations from the service.

For more information and to view your full rights under law please visit Business Companion