Returns Policy

If for some reason you are unhappy with your purchase then feel free to contact us on +441723-370557 and we will be happy to help, if you need to return a purchase then bellow is an overview of our refunds policy.

Our returns address is as follows.

Returns Dept, Trail Explorers,5-8 Balmoral Centre, Westborough, Scarborough. YO11 1LU, UK


We offer you all of your rights under the Consumer Rights Act 2015 both in store and online.

When purchasing online this give you the right to cancel without giving a reason, within 14 days of the delivery. Unfortunately we are unable to refund or exchange custom ordered products and we are also unable to refund the cost of postage for the delivery or return of the item.


The Consumer Rights Act 2015 states the following:

  • You can ask us to repeat or fix a service if it’s not
    carried out with reasonable care and skill, or get some
    money back if we can’t fix it.
  • If you haven’t agreed a price beforehand, what you’re
    asked to pay must be reasonable.
  • If you haven’t agreed a time beforehand, it must be
    carried out within a reasonable time.

As such all cycle servicing will be subject to these rights and upon booking your cycle in for servicing we will need a few extra minutes to go through some paperwork to make sure we fully understand your expectations from the service.

For more information and to view your full rights under law please visit Business Companion